Quick Answers
| Problem | Common cause | Fix |
|---|---|---|
| Application rejected | Blurry citizenship scan or missing nameservers | Re-scan clearly and configure nameservers before applying |
| Nameserver not accepted | Nameservers not resolvable | Use hosting-provider nameservers that resolve publicly |
| Slow approval | Manual verification by Mercantile | Expect 1–3 business days; weekends don’t count |
Step 1: Prepare what you need
- A valid citizenship card (front and back scan) or passport for foreigners.
- A working email address.
- Two nameservers from your hosting provider (e.g., ns1.example.com / ns2.example.com).
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Step 2: Create an account at register.com.np
- Visit
register.com.np(Mercantile Communications — the only registrar for .np). - Sign up with your real email and contact details.
- Confirm your email before continuing.
Step 3: Search for your domain
- Use the search box to check availability.
- Good names are still available — try short business or project names.
- You can register
.com.np,.org.np,.net.npetc. per your eligibility.
Step 4: Fill the application accurately
- Enter your name, address, and phone exactly as on your ID.
- Choose your purpose (business, organization, or personal).
- Provide the two nameservers — this is the #1 rejection reason when missing.
Step 5: Upload documents and submit
- Upload the citizenship scan — clear, uncropped, all four corners visible.
- Use JPEG or PDF as required; blurry scans get rejected.
- Submit and note the application/reference number.
Step 6: After approval: point DNS and renew
- Approval takes 1–3 business days; you will get an email.
- Configure your records (A, CNAME) at the hosting provider after approval.
- .com.np is free to renew — but you must renew on time or it is released.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| Application stuck for over a week | Manual queue backlog | Email hostmaster@mercantile.com.np with your application number |
| Domain registered to someone else with similar name | First-come policy | Try a variation or different second-level (org.np vs com.np) |
| Ownership transfer | You need both parties | Contact Mercantile with signed documents from current and new owner |
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FAQ
Q: Is .com.np really free?
A: Yes — registration and renewal are free for Nepali citizens and organizations; you only pay for hosting.
Q: Can foreigners register .com.np domains?
A: Foreigners with a valid passport and a Nepal-related purpose can apply; approval is at the registrar’s discretion.
Q: How long does .com.np approval take?
A: Usually 1–3 business days because verification is manual.
Q: Can I transfer my .com.np to GoDaddy?
A: No — .np domains stay with Mercantile; you can change nameservers and ownership with their approval.