Quick Answers
| Problem | Common cause | Fix |
|---|---|---|
| No internet after installation | PPPoE credentials not entered | Configure PPPoE with NT Fiber username and password |
| IPTV shows no signal | ONT LAN port wrong or VLAN missing | Connect IPTV box to the correct ONT port |
| WiFi password forgotten | Default sticker credentials changed | Reset ONT and reconfigure, or check admin page |
Step 1: Connect the ONT correctly
- Green fiber cable goes into the PON port of the ONT.
- Connect a LAN cable from ONT LAN1 to your router WAN port (if using your own router).
- Power on the ONT and wait for PON light to be solid.
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Step 2: Configure PPPoE on the router
- Log in to the router admin page (
192.168.1.1). - Go to Network > WAN and select PPPoE.
- Enter the NT Fiber username and password you received at installation.
- Save and reboot. Internet should connect within a minute.
Step 3: Set up WiFi
- Go to Wireless Settings.
- Set WiFi name (SSID) and a strong password.
- Enable both 2.4 GHz and 5 GHz if supported.
Step 4: Fix IPTV not working
- Connect the IPTV box to the ONT LAN2/LAN3 port (not through your router) if provided.
- If using a router, enable IPTV/VLAN mode and set VLAN ID as given by NT (commonly 20 for IPTV).
- Restart the IPTV box and check signal.
Step 5: Change the NT Fiber WiFi password
- Log in at
192.168.1.1(or the ONT sticker IP). - Go to WLAN settings, enter a new passphrase (min 8 characters).
- Reconnect all devices with the new password.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| PON light blinking | Registration issue with NT exchange | Call 1415 or 199 (NTC customer care) with your service ID |
| Speed less than promised | Fiber distance/splitter loss or old router | Test with LAN cable; ask for ONT replacement if old model |
| Internet drops after rain | Outdoor splice joint issue | Log a complaint via NTC app or 1415 |
Related product check
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FAQ
Q: How do I find my NT Fiber PPPoE username?
A: It is in the installation slip given by the technician, or call 1415 to retrieve it.
Q: Does NT Fiber come with a free IPTV box?
A: Promotions change often; check ntc.net.np/fiber or ask the sales office.
Q: Can I use my own router with NT Fiber?
A: Yes. Connect it to the ONT LAN1 and configure PPPoE using your NT credentials.