Quick Answers
| Problem | Common cause | Fix |
|---|---|---|
| Phone doesn’t charge at all | Dust in port, bad cable, or software freeze | Clean port gently, test another cable, force restart |
| Charges very slowly | Weak charger or background apps | Use the original charger, enable airplane mode while charging |
| Charges only when off | Battery calibration or hardware issue | Calibrate battery; if persists, visit a service center |
Step 1: Check the cable and adapter first
- Try another cable and adapter — most ‘charging problems’ are cable problems.
- Check for bent pins, frayed ends, or a burnt smell.
- Use the original or a quality branded charger (fast charging needs compatible wattage).
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Step 2: Clean the charging port
- Power off the phone.
- Use a wooden toothpick or plastic pick to gently lift lint and dust.
- Never use metal pins or blow hard into the port — it can damage contacts.
Step 3: Force restart the phone
- Android: hold power button 10-20 seconds until it restarts.
- iPhone: press and release volume up, then volume down, hold side button.
- Plug in after restart and check the battery icon.
Step 4: Test charging in safe mode
- Android: hold power, tap-and-hold ‘Power off’ and confirm Safe Mode.
- If it charges in safe mode, an app is draining the battery fast.
- Uninstall recently added apps and reboot normally.
Step 5: Calibrate the battery
- Drain the phone until it switches off by itself.
- Charge to 100% without interruption.
- Repeat once; this fixes wrong battery percentages, not hardware faults.
Step 6: When to see a repair shop
- If none of the above works, the charging port, battery, or charging IC may need service.
- Get a quote from at least two shops (New Road, Kathmandu, has many options).
- Ask for genuine battery replacement with warranty.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| Charging port smells burnt | Short circuit or moisture | Stop charging immediately; visit a repair shop |
| Charges then stops | Faulty cable or loose port | Replace cable; check port connection tightness |
| Battery drains fast after update | Post-update indexing | Wait 2-3 days; if still bad, clear app caches |
Related product check
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FAQ
Q: Is it safe to charge my phone overnight?
A: Modern phones manage charging; overnight charging is generally safe but may wear the battery faster.
Q: Why does my phone charge only when switched off?
A: Often a software or battery calibration issue; try the steps above before hardware repairs.
Q: How much does phone battery replacement cost in Nepal?
A: It varies by model and shop; compare quotes from at least two service centers.