Quick Answers
| Problem | Common cause | Fix |
|---|---|---|
| Form doesn’t submit | Missing field or expired session | Fill all fields, use Chrome, restart if session expired |
| Payment fails at bank/eSewa | Portal or gateway timeout | Retry after 10 minutes; keep the failed transaction ID |
| Application shows duplicate | A previous application exists | Check status with your application number before re-applying |
Step 1: Check prerequisites
- You need a valid NID or citizenship number.
- For renewals, keep the old license number handy.
- Prepare a passport-size photo in the portal’s required format.
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Step 2: Fill the form carefully
- Use the latest Chrome or Edge browser.
- Fill every required field — mismatched spelling causes rejections.
- Double-check your NID number before submitting.
Step 3: Upload photo and signature
- Use JPEG files within the size limit shown on the portal.
- Face must be clearly visible with plain background.
- Preview the upload before final submission.
Step 4: Pay the license fee
- Payment goes through the portal gateway (bank, eSewa, or Khalti).
- Complete payment within the session window.
- If it fails, wait 10 minutes before retrying — never double-pay.
Step 5: Book the written exam slot
- After payment, select a written exam (license test) date.
- Choose a district with availability; slots open periodically.
- Print the exam slip — bring it with your citizenship on exam day.
Step 6: Track and troubleshoot status
- Check status at dotm.gov.np using the application number.
- If ‘rejected’, read the reason and correct it in a re-application.
- For portal bugs, email the DoTM help desk with the application number.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| No SMS confirmation after application | Number not updated in DoTM records | Update the phone number at the transport office or use the portal lookup |
| Photo rejected for being too dark | Poor lighting | Retake in daylight against a white wall, re-upload |
| Exam date not shown for my district | District exam schedule | Check the DoTM exam calendar; dates are announced per district |
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FAQ
Q: Can I apply for a driving license online without NID?
A: The portal requires your NID or citizenship details for verification.
Q: What is the license application fee?
A: Fees vary by category and are displayed before payment on the portal.
Q: My payment failed — will I be charged again?
A: No, failed payments are not charged. If deducted, the refund comes via the gateway within a few days.