Quick Answers
| Problem | Common cause | Fix |
|---|---|---|
| OTP SMS not arriving | SIM registered under different name/number, or SMS blocked | Verify SIM in your name, re-request OTP, check spam |
| OTP arrives but app rejects it | Expired OTP or wrong phone linked to NID | Request a fresh OTP within 2 minutes |
| ‘Service unavailable’ error | Server overload (peak hours) | Retry early morning; use LTE/4G, not WiFi from abroad |
Step 1: Check the SIM and phone number
- The SIM must be registered in your own name (matches NID records).
- Confirm your phone number is linked to the same NID at the ward office.
- If not, update the number at the nearest local body office before retrying.
Ad Slot — in-article 1 — advertising placeholder
Step 2: Force-close and reopen the app
- Close the Nagarik App completely from recent apps.
- Turn airplane mode on for 10 seconds, then off.
- Reopen the app and request OTP again.
Step 3: Clear the app cache
- Android: Settings > Apps > Nagarik App > Storage > Clear Cache.
- Do NOT clear data unless you want to log in fresh.
- Restart the app and request OTP.
Step 4: Re-request OTP within the window
- OTPs expire in about 2 minutes.
- Enter it immediately when the SMS arrives.
- If it is rejected, request a fresh one — old codes never work.
Step 5: Avoid VPN and foreign networks
- The app checks the SIM network; VPNs or roaming often break verification.
- Switch off VPN, use Nepali 4G/LTE on the registered SIM.
- Disable call-forwarding features that may eat the SMS.
Step 6: Escalate to support
- Try again after 10:00 PM or before 8:00 AM — servers are less loaded.
- If the issue persists for days, visit the nearest local body office or call the NID help desk with your NID number.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| App stuck on ‘please wait’ after OTP | Server overload or outdated app | Update the app from Play Store / App Store, retry later |
| App crashes on open | Old Android version or corrupted install | Update Android WebView, reinstall the app |
| No option for foreigners | App requires NID-linked SIM | Use the portal version on nagarikapp.gov.np with passport details where supported |
Ad Slot — in-article 2 — advertising placeholder
FAQ
Q: How long is the Nagarik App OTP valid?
A: About 2 minutes. If it expires, request a new OTP rather than re-entering the old one.
Q: Can I use Nagarik App with a SIM not in my name?
A: No. The SIM must be registered in your own name for verification to pass.
Q: Is Nagarik App free?
A: Yes, the app and digital documents are free; you only pay for printed documents when requested.