Quick Answers
| Problem | Common cause | Fix |
|---|---|---|
| Payment page not loading after form | Browser pop-up/session issue | Clear cookies, disable blockers, retry in Chrome |
| eSewa/Khalti payment declined | Token expired or wallet limit | Re-enter payment within 15 minutes; check wallet balance |
| Paid but no appointment shown | Callback timeout on the portal | Wait 30 minutes, refresh; keep the receipt |
Step 1: Before starting: check eligibility and slots
- Confirm you have a valid NID or citizenship number.
- Check appointment slots — schedule when districts show availability.
- Have your passport-size photo ready as JPEG (per portal spec).
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Step 2: Fill the application in one sitting
- Complete the form within the session time to avoid expiry.
- Save the application number as soon as it is generated.
- If the session expires, resume with the application number.
Step 3: Pay via eSewa or Khalti correctly
- At the payment step, choose eSewa or Khalti.
- You will be redirected to the wallet login; complete within 15 minutes.
- Ensure your wallet has enough balance — the passport fee varies by type.
Step 4: If payment fails, do this first
- Do NOT retry immediately — wait 10 minutes to avoid double charges.
- Clear browser cache/cookies and disable ad-block.
- Try the other payment method (eSewa vs Khalti) if one fails.
Step 5: Payment deducted but no appointment?
- Wait 30 minutes and refresh the ‘My Application’ page.
- If still missing, screenshot the receipt and the application number.
- Contact the DoIA help desk (email on nepalpassport.gov.np) with both.
Step 6: Print appointment slip
- Once payment reflects, open the appointment schedule.
- Select your district and preferred date.
- Print or screenshot the appointment slip — required at the counter.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| Portal says ‘session expired’ | Idle too long | Restart from login with the same application number |
| Khalti balance deducted twice | Double click on pay | File a refund request in the wallet app; one will be reversed |
| No appointment slots in my district | Slots open weekly | Check again on Sunday/Monday mornings; slots open in batches |
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FAQ
Q: How much is the passport application fee?
A: Fees change with passport type and urgency; the portal shows the exact amount before payment.
Q: Can I pay for someone else’s passport?
A: Yes, if you log in to their application with the application number, but the biometric appointment must be theirs.
Q: What if my payment fails at the last step?
A: Wait 10 minutes and retry; if the amount was deducted, the portal shows it after refreshing.